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© inox.ie 2005 - 2006

Terms And Conditions


About Us
Inox Fasteners Limited aim to provide you with good value and quality. Email your suggestions or comments by using the link on the store page.

Our Contact details:
Inox Fasteners Limited
Fáinne Crann, Cloughjordan, Co Tipperary, , E53 Y033 Rep of Ireland
Phone: +353 87 900 23 77
Fax: +353 61 518447
Email: sales [at] inox [dot] ie
VAT Registration Number IE 6431416O
Company Registered Number 411416
Making A Purchase
Welcome to the simple steps of pain free shopping.
Just browse our store, add your selected items to the shopping cart. Onceyou have what you want, click on 'Checkout' and complete your order details. We are available by email or phone to answer any questions about our products or your order.

We accept Visa, MasterCard, Laser and most major cards. If you are shopping from the UK place your order and select the £ Sterling transaction option at check out. Orders will only be dispatched when payment is confirmed by the internet merchant company.

You may send your credit card information via phone, fax, post or over the Internet. Payment for telephone orders and orders received through the post will also be accepted in the form of Cheque, or bankers draft made out to Inox Fasteners Limited which will be cleared before the order is dispatched.

We will send you a Confirmation of Order which will indicate that we have received your order. It does not imply that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. This term is to protect, in the case, that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a price change, you will always be contacted first to ensure price acceptability.

We reserve the right to amend the Terms and Conditions from time to time, and in such an event we will publish such amended terms on the website. Any amended Terms and Conditions will come into immediate effect on publication.
Shipping And Handling
FREE delivery on goods ordered to a net value of over €50.00 in the Republic of Ireland and Northern Ireland.
Orders below €50.00 net will be charged at €9.95 for the Republic of Ireland and Northern Ireland.
FREE delivery on goods ordered to a net value of over £50.00 to the mainland UK.
Orders below £50 net will be charged at £9.95 for the mainland UK.
Please contact us by email or phone for other delivery locations.
FREE delivery is an offer only available to orders placed online.

Where the delivery address is a construction site or other temporary location, a contact name, and telephone number will be required. The signature obtained on delivery will be regarded as adequate proof of delivery. We will not entertain any subsequent claim for shortage, damage etc. where deliveries are to such a nominated 3rd party.
Delivery Schedule
Orders for delivery in the Republic of Ireland and Northern Ireland will usually be dispatched within 24 hours. Delivery should then be on the next working day (2 days for certain locations), unless specified otherwise. Orders for delivery on the UK mainland take 3 to 6 working days depending on location. Working days are Monday to Friday excluding RIO & UK public holidays. Delivery will usually be subject to the delivery company's terms and conditions. A valid signature will be required on delivery, where delivery is made, it is the buyer's responsibility to be available to accept the delivery. If you have not received all the goods within 7 days of specified delivery date, you must notify us immediately. Any parcels delivered that can be seen to be damaged must be refused.
Back Orders
We endeavour to hold sufficient stock to meet all orders. In the unlikely event of not having sufficient stock to supply or deliver the goods ordered and paid for by you, you will be offered the option of a back order, substitute product, or a refund. We will refund you the price paid for such goods as soon as possible, and in any case within 30 days.
Tax Charges
Orders made from the Republic of Ireland or the European Union have 23.0% VAT added. VAT free deliveries can be made by non Republic of Ireland customers with a valid EU VAT number. This service is at our absolute discretion and may require evidence of current VAT registration.
Credit Card Security
All customers and orders placed are treated with the utmost care in providing Credit Card Security. When an order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
If for any reason you wish to return your product for a refund please do so within 7 days along with the invoice. See our Returns Policy below for details.
Reaching Us
You can reach us by email, using the link on the store page. Alternatively, you can also telephone +353 87 900 23 77 (International +353 +353 87 900 23 77) fax, +353 61 518447 or write to us at Fáinne Crann Cloughjordan Co Tipperary E53 Y033 Rep of Ireland
Privacy Policy
Inox Fasteners Limited do not disclose buyers' information to third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We use Cookies on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
You may cancel your order by giving such notice within 7 days of the date of delivery. This notice may be given by mailing, faxing or emailing to the number or address set out in these terms and conditions. On cancellation, you must return the goods at your cost to us, brand new, unused, in undamaged packaging and in saleable condition. If you are cancelling because they are faulty, incorrect goods or because of unsuitable substitution, we will meet the cost of return but we ask that you allow us to nominate the carrier. Please notify us of the nature of the problem at the time of cancellation. We will not accept for return goods which have suffered or been subjected to undue wear and tear, accident, misuse, improper application, modification, neglect or overloading. In all cases the buyer will be responsible for the item until it reaches the company. Special items (non stock), and items made or cut to the customers specification will not be accepted for return under any circumstance.

Liability
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, accident or injury to personnel, damage to property, loss of anticipated savings, indirect or consequential loss or damage arising out of any problem in relation to the goods, delivery, technical information, and/or services. And we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you, for fraudulent misrepresentation, or for death, or personal injury resulting from our negligence.

Force Majeure
We shall have no liability to you for any failure or delay, in supply or delivery, or for any damage or defect to goods supplied, or delivered hereunder that is caused by any event, or circumstance beyond our reasonable control (including, without limitation, weather, strikes, lockouts and other industrial disputes).

Technical Information, Pictures & Drawings.
All pictures, drawings and technical information are intended for descriptive purposes only, and to assist with the identification of the type of product being viewed. Some pictures may include other products from the product range; this does not imply that they are part of the package, or item, being sold. Any quantities in pictures are for display purposes only, only quantities identified in the shopping trolley will be dispatched. It is the buyer's responsibility to ensure that the suitability of goods purchased match the use for which they are intended. Drawings, photographs, part numbers and layout are considered our property. Reproduction in whole, or in part, is strictly prohibited without written permission.
Remittance Terms
Any Money owing to the customer will be refunded via credit card refund, cheque or in the case of account customers a credit note. We will refund you as soon as possible and in any case within 30 days.